Conference Day One: Tuesday, 26 September 2017

8:30 AM - 9:00 AM Coffee And Registration

9:00 AM - 9:10 AM Conference Opening – Remarks from the Conference Chairperson

While RPA has proved its potential and benefits to the market as a technology, implementing it within the organization must be approached strategically and cautiously, with protocols set up to enable meticulous assessment of business processes with one goal in mind: improving customer experience and pain-points. This panel discussion will take you through the experiences and learnings of experts to shed light on the best practices and common pitfalls associated with RPA within an organization.

  • Why RPA is just a part of the customer experience and process excellence journey
  • Evaluating whether RPA is the best solution to adopt
  • Establishing a Centre of Excellence to enable controlled evaluation and implementation of RPA
  • Humanizing robotics on the front-end for improve customer experiences


Renata Sguario

Head of Sales and Operations Shared Services
Latitude Financial Services

Brendan Snowden

Associate Director, Service Improvement
University of Melbourne

Mike Dudarenok

Chief Customer Officer – Technology
Flight Centre

Tim Ryan

Founding Partner
RPA experts and early adopters, David Thurkle (Business Transformation Executive – RPA, Sensis), Anthony Scott (General Manager - Robotics, Automation & Transformation, Equifax) and Mohit Sharma (Managing Director, Mindfields) discuss how to plan a successful journey for RPA within your business.
The panel discussion will address:
  • What you need to consider before starting the RPA journey
  • Why implement RPA? Identifying your organisation's drivers and business case
  • How to make your RPA journey a success
  • What RPA experts would do differently if they could restart their RPA journey and lessons learnt

David Thurkle

Robotic Process Automation (RPA) & Transformation Manager

Anthony Scott

General Manager – Robotics, Automation & Transformation

Mohit Sharma

Managing Director

10:30 AM - 11:00 AM Speed Networking

11:00 AM - 11:30 AM Morning Tea


Stream A: RPA Initiation To Proof of Concept

11:30 AM - 12:10 PM Mirvac Case Study: Developing A Winning Business Case To Implement Robotics Within The Organization

Lynn Penny, Group General Manager- Procurement, MIRVAC
You've heard about RPA’s considerable benefits from your IT development department, service providers and the media. As a business leader you understand that a strong business case is one that can demonstrate significant value to the entire organization and not just one department or entity.

How you leverage your RPA strategy is critical to gain buy-in from upper management and can even be the deciding factor. Keeping this in mind, this session will address Mirvac’s approach towards robotics to teach you about:
  • Developing a compelling business to gain management buy in and trust from stakeholders
  • Establishing the scope of your project: whether to implement RPA for one process across the entire organization or to look at a complete function overhaul?
  • Streamlining processes to effectively embark on your robotics testing and deployment journey


Lynn Penny

Group General Manager- Procurement

Stream A: RPA Initiation To Proof of Concept

12:10 PM - 12:50 PM Getting RPA Ready: Streamlining Your Business Processes To Enable Successful Deployment of Robotics At Your Organization

Implementing RPA requires transforming as an organization and developing a blueprint as to how it can align RPA with manual work to free up resources. Using three main methodologies; human centred design, agile and lean, a model needs to be developed that will thoroughly assess all processes before introducing new technology, then removing all waste, variation, and understanding the value added benefits for the customer.
  • Stripping out all inefficiencies before introducing RPA
  • Designing and aligning process for easy technology integration
  • Evaluating the next steps in Lean Six Sigma to get your organization ahead of the game
  • Valuing linkage between processes and departments that can improve your process initiatives
  • Promoting cultural shifts within your organization to develop your staff for any new goals/processes

Stream B: Scaling RPA And Tapping Into Cognitive Capabilities

11:30 AM - 12:10 PM BT Financial Case Study: End To End Re-Engineering: Leveraging Lean Digital, AI and Natural Language Processing To Re-Imagine The Middle And Back Office Operations.

Andrew Walker, Chief Operating Officer, BT Financial Group (Keynote)
  • Step-by-step strategy of overhauling the middle and back office operations with a blend of RPA, NPL and AI solutions
  • Overcoming technological and contractual challenges through innovative collaborations with various outsource partners
  • Change management and cultural impact of moving at pace in this area

Andrew Walker

Chief Operating Officer
BT Financial Group (Keynote)

Stream B: Scaling RPA And Tapping Into Cognitive Capabilities

12:10 PM - 12:50 PM Bank of Queensland Case Study: Learning From Proof of Concept For Translation Into Efficient And Scalable Programs Across The Organization

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Organizations are always looking for ways to achieve greater operating efficiencies and support growth. With the awareness of RPA capabilities, the organization must be able to validate the implementation’s worth to successfully move forward from due diligence into iterative rollouts across the organization. This session will delve into Bank of Queensland’s learnings from their proof-of-concept RPA programs that shed light into:

  • Developing an operating model that supports and enables RPA functions
  • Identification and definition of trial design and criteria for selected processes
  • Owning the RPA deployment process by developing internal capabilities that reduce third-party reliance
  • Pilot trial reporting including success and failures and responding to identified goals and opportunities and providing real-world metrics and outcomes

12:50 PM - 1:50 PM Lunch Break

1:50 PM - 2:50 PM Interactive Discussion Groups

We have introduced Interactive Discussion Groups at our 2017 event to increase the interactivity on site and enable you to network with your peers on the topics most pertinent to you. Each discussion group will be hosted by a true thought leader in the space to give you an end-to-end point-of-view on each topic. You will have the opportunity to participate in two 30 minute discussions during the session.

Roundtable A

1:50 PM - 2:50 PM The Robot’s Live, Now What?: Maintenance And Governance Of The Robots

  • What do you mean by “maintenance” after implementation?
  • Creating a self-regulating control/governance framework
  • Should this aspect be outsourced or insourced?
  • Can robots be deployed to managed functions and protocols of the smaller bots?

Roundtable B

1:50 PM - 2:50 PM From Concept To Reality – Integration of Automation Technologies Into Digital Transformation Strategy

  • How to set yourself up for the next stage of RPA
  • What functions can be taken on by these capabilities?
  • What capabilities and controls need to be amended/integrated into the working model?
  • Overcoming challenges with unproven technology and unorganized data-sets
  • Charting out a FTE re-alignment strategy in an environment when robots can start making sophisticated decisions

Roundtable C

1:50 PM - 2:50 PM Effectively Re-allocating Human Capital To Higher Value-Add Tasks And Responsibilities

  • Looking at the statement ‘RPA will steal jobs from humans’ – which functions can employees be re-allocated to?
  • Educating employees about the scope of RPA within the organization
  • Enabling a proactive culture and organizational structure that sees employees driving RPA initiative

2:50 PM - 3:30 PM Bank Of New Zealand Case Study: Evolving RPA Scope From Improving Back-office Functions To Enabling True Digital Transformation

Julie Hazelhurst, Head of Process Transformation and Design, Bank of New Zealand
With varied perspectives and organizational risk appetites for implementing RPA, it is easy to jump into potential solutions for quick fixes that don’t translate into realizable results. Organizations must strategically tackle process evaluation for successful RPA deployment that mitigates risk of failure and delivers tangible results for the organization. With Bank of New Zealand having identified 40+ processes for RPA over the next 11 months, this case study will look into its journey from process evaluation to live deployment that is enabling end-to-end business excellence to teach you about:

  • Setting up a Center of Excellence to develop a lucrative pipeline for processes that can use RPA
  • Enabling end-to-end excellence through use of Workflow management tools over unsupported macros for structuring front-end requests
  • How Bank of New Zealand digitized its frontline operations for triggers that feed into the ‘virtual workforce’, automating 99% of the process with 100% accuracy.

Julie Hazelhurst

Head of Process Transformation and Design
Bank of New Zealand

3:30 PM - 4:10 PM Afternoon Tea

4:10 AM - 4:50 AM How Might IT And Business Functions Collaborate Over RPA For Error Reduction And Scalable Efficiencies?

, , David Banks, Executive General Manager, Bank and Wealth Transformation, Technology and Operations, NAB (Keynote)
There is a long-running debate around where RPA controls must sit within an organization. Leveraging both, technical and operational capabilities for its delivery, robotics is being led by the business functions at various organizations while many believe it’s an IT driven initiative. In a bid to bring more clarity around these perspectives, this session will run you through the perspectives of organizations that are already on their RPA implementation journey on the strategic decisions that influence:

  • Whether RPA is a technology or business driven initiative at the organization
  • Why a siloed approach towards RPA will lead to organizational inefficiencies
  • How can collaboration between the technology and business functions be improved for a sustainable delivery of RPA solutions


David Banks

Executive General Manager, Bank and Wealth Transformation, Technology and Operations
NAB (Keynote)

4:50 PM - 5:30 PM Champagne Roundtable: Overcoming Change Resistance – Enabling Successful Organization-Wide Buy-In Into RPA Projects

RPA initiatives, whether at initial stages or looking at garnering scale, need to overcome a challenge common to all – the inherent resistance to change. A strategic approach must be taken to get the management on-board with these procedures showing a clear value proposition that outlines the journey to be embarked and how it might translate into realizable cost, resource and time savings. The employees within the organization must also be educated about the influence these initiatives might have on them and their roles. This roundtable discussion will provide you the opportunity to break into groups, with champagne, to discuss and share the best practices and strategies that tackle the following points:

• Gain enterprise-wide RPA acceptance through employee inclusion in RPA initiatives
• Managing IT and Business department priorities and challenges to streamline implementation
• Identifying key metrics for a spectrum of RPA projects across high and low volume processes
• Pitching RPA as an on-going, scalable initiative rather than a quick-fix solution

5:30 PM - 5:40 PM Conference Closing – Remarks from the Conference Chairperson

5:40 PM - 5:40 PM Networking Drinks