Head of Operational Efficiency
3:50 PM How ME Bank Leveraged a Coordinated RPA Strategy to Facilitate Future Expansion and Reduce Service Processing Times From 3 Days to 2 Minutes
Over the past 8 months, ME Bank has run a very successful RPA pilot, managing to reduce their home loan request processing times down from 3 days to under 2 minutes. With plans to make RPA a key business focus in the 2019 financial year, the question ME Bank now faces is one of scalability and coordination in order to ensure an effective organisation-wide rollout. In this session, Prithesh Prabhu will discuss his experience and plans in enabling larger-scale RPA capabilities, examining the importance of a centralised approach to RPA not only to meet organisational objectives but also to consolidate the support of all business units.
- Centralising your RPA strategy to keep all business units informed and engaged
- Learning from initial successes to ensure long term sustainability
- How to plan your transition from RPA pilot to organisation-wide adoption