Head of Robotic Process Automation
The benefits of establishing a Centre of Excellence (CoE) within a business are well understood: centralising processes whilst also managing and applying feedback from across business units. This method ensures that issues with RPA are communicated and solved in a timely manner, but also in a manner which aligns with overall operational objectives. This session will explore how to structure your CoE to best facilitate process reporting and solutions. Key takeaways will be the role of business unit representatives as intermediaries, as well as methods to balance the desires of individual units and the objectives of an overall strategy.
- Maximising the productivity of your CoE
- Turning centralised functions into an appreciated business structure
- Positioning your CoE as a helpful, effective and reliable knowledge base